Principles of Effective Communication

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CO 1.1.1

Common modifications used when communicating with specific populations and cultures, including Aboriginal and Torres Strait Islander peoples and Māori.

CO 1.1.2

Apply understanding of principles of good communication and active listening to communication in practice.

CO 1.1.3

Utilise opportunities, such as ward rounds, to optimise communication across the multidisciplinary healthcare team.

CO 1.1.4

Recognise how diversity in communication styles can impact upon effective care.

CO 1.1.5

Identify whether communicated information has been understood.

CO 1.1.6

Consider the impact of health literacy to the exchange of information in the clinical setting.

CO 1.1.7

Identify barriers to effective verbal and non-verbal communication within the emergency medicine context, and their impact on effective care.

CO 1.1.8

Identify key aspects of communicating with patients who have medical conditions that affect their ability to communicate.

CO 1.1.9

Recognise factors that may cause information to be interpreted as bad news by a patient or carer.

CO 1.1.10

Recognise that the way bad news is delivered can have long term effects on a patient or carer.

CO 1.1.11

Recognise the value of having family/whanau or a support person present to clarify information and aid understanding for a patient.

CO 1.2.1

Demonstrate the ability to establish rapid rapport.

CO 1.2.2

Interpret the non-verbal cues of others.

CO 1.2.3

Identify the risks associated with ineffective communication.

CO 1.2.4

Adapt communication style to minimise errors in patient assessment and management.

CO 1.2.5

Reach a negotiated understanding of the patient's situation.

CO 1.2.6

Identify strategies for assessing and improving health literacy.

CO 1.2.7

Apply strategies to overcome communication barriers in the ED.

CO 1.2.8

Recruit and use additional resources to communicate with patients with extra communication needs.

CO 1.2.9

Work effectively with professional interpreters.

CO 1.2.10

Prepare an appropriate environment to convey bad news.

CO 1.2.11

Communicate bad news clearly, compassionately and sensitively to a patient and/or carer and convey acceptance of their reaction.

CO 1.2.12

Empathise with, show compassion and support a patient and/or carer when conveying bad news.

CO 1.3.1

Tailor communication style to the needs of the individuals involved.

CO 1.3.2

Display the use of verbal and non-verbal communication skills to assist in the de-escalation of conflict.

CO 1.3.3

Display the use of active listening to explore a patient's concerns and expectations.

CO 1.3.4

Convey clear information about diagnosis, risk-benefit considerations, and treatment options to a patient, tailored to their age, cultural background and health literacy.

CO 1.3.5

Implement strategies for assessing and improving health literacy.

CO 1.3.6

Apply understanding of diverse range of expressions of bereavement and grief to the management of emotional reactions invoked when conveying bad news.

CO 1.3.7

Recognise when the patient and/or carer will require further opportunities and support to fully comprehend the information delivered.

CO 1.4.1

Utilise a range of strategies that enhance effective communication within the workplace.

CO 1.4.2

Adapt communication effectively during complex and time critical events.

CO 1.4.3

Create a shared management plan.

CO 1.4.4

Provide skills, advice and resources to junior doctors and other members of the ED team in order to overcome communication barriers and minimise risk to patient care.

CO 1.4.5

Use a range of communication strategies to facilitate discussion of sensitive issues with patients, families and other staff.