Human resource management

#notstarted

LM 2.1.1

How and why conflict occurs and its impact on patient care.

LM 2.1.2

Strategies that prevent and resolve conflict.

LM 2.2.1

Recognise signs of potential conflict.

LM 2.2.2

Resolve conflict that arises with another colleague with assistance of a third party.

LM 2.2.3

Identify the common challenges and stresses involved when participating in shift work.

LM 2.3.1

Recognise the importance of an approved process for reporting conflict incidents to a supervisor.

LM 2.3.2

Evaluate methods to prevent and/or resolve conflict escalation with peer support.

LM 2.3.3

Apply basic strategies to manage conflict.

LM 2.3.4

Identify potential strategies to minimise and eliminate risks associated with providing a 24-hour service.

LM 2.4.1

Resolve conflict between junior staff members in the workplace.

LM 2.4.2

Show compassion and support junior medical staff and other colleagues to manage and resolve conflict.

LM 2.4.3

Negotiate an acceptable outcome to conflict, either individually or through leading a team.

LM 2.4.4

Recognise and work through conflict with other staff members, and between patients, families and staff.

LM 2.4.5

Apply the principles of shift work, rolling rosters and industrial work force requirements to ensure ongoing clinical cover.