Operational Management of the ED and the Floor

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LM 3.1.1

Concept and purpose of clinical supervision.

LM 3.1.2

Components of the patient journey through the ED.

LM 3.1.3

Purpose of departmental key performance indicators.

LM 3.1.4

Cumulative and relative costs for tests and treatments when creating patient care plans.

LM 3.1.5

Apply the use of triage systems in the ED to identifying patients that should be managed in the resuscitation room.

LM 3.1.6

Reflect on clinical practice to ascertain required level of clinical supervision.

LM 3.1.7

Reflect on clinical practice to improve the speed of processing a patient.

LM 3.2.1

Departmental overcrowding and access block, and the effect of these on patient care and clinical outcomes.

LM 3.2.2

Utility and application of ED information systems and its role in patient flow.

LM 3.2.3

'Service gap' as it applies to the ED.

LM 3.2.4

Principles of change management.

LM 3.2.5

Application of cost benefit analysis when developing definitive management plans for patient care.

LM 3.2.6

Function efficiently in clinical teams that follow prescribed models of care.

LM 3.2.7

Recognise the appropriate location within the ED for ongoing care.

LM 3.2.8

Apply understanding of different types of clinical supervision to the oversight of the work of junior clinicians.

LM 3.2.9

Collect data for key performance indicators.

LM 3.2.10

Identify a service gap within the ED.

LM 3.3.1

The impact of ED design on the patient's journey.

LM 3.3.2

Apply the principles of triage systems, including benefits and limitations, to work in the ED.

LM 3.3.3

Allocate patients according to clinical streaming principles.

LM 3.3.4

Activate transfer of a patient to the resuscitation room.

LM 3.3.5

Identify clinical management processes that can be used to streamline the patient's journey through the ED.

LM 3.3.6

Assist junior staff on more efficient patient processing.

LM 3.3.7

Activate the hospital and/or ED escalation plan when appropriate.

LM 3.3.8

Adopt techniques used to manage patient surges.

LM 3.3.9

Identify and report an underperforming staff member.

LM 3.3.10

Analyse and review data obtained for key performance indicators.

LM 3.3.11

Explore possible solutions with senior staff for filling an identified service gap.

LM 3.3.12

Identify area and processes where departmental function can be improved.

LM 3.3.13

Demonstrate understanding of how change management can effectively manage an introduction of a new policy or process.

LM 3.3.14

Create and justify cost-effective testing and treatment plans when performing patient care.

LM 3.4.1

Skills required of a departmental advocate for change within a broader organisational change management project.

LM 3.4.2

Manage the ED at times of patient surge.

LM 3.4.3

Analyse and manage staffing allocations to improve patient flow.

LM 3.4.4

Collaborate with other inpatient services to improve patient flow during patient surges.

LM 3.4.5

Use data on patient flow in the ED to improve patient care.

LM 3.4.6

Demonstrate a variety of supervisory strategies during a shift, including providing time-critical counselling for an underperforming junior staff member.

LM 3.4.7

Make recommendations based on results obtained for key performance indicators.

LM 3.4.8

Outline the cost of health care to both the consumer and the hospital.

LM 3.4.9

Add elements of a business case when drafting a proposal for change.